Privacy Policy for SyntheX AI Labs

Effective Date: 20 Aug 2024

SyntheX AI Labs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our services (the "App"). By using the App, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you use our App, we may collect the following types of information:

• Account Information: Your Instagram account details, including your username, account ID, and other publicly available information.
• Message Data: The content of messages sent and received through Instagram, including text, images, and other media.
• Business Information: Information related to your business account, including business name, profile picture, contact information, and interaction data.
• Analytics Data: Information about how you use the App, including engagement metrics, response rates, and other usage statistics.

2. How We Use Your Information

We use the information we collect to:

• Provide and Improve Services: To enable the AI-powered response system to function effectively, we analyze messages and interactions.
• Personalize User Experience: To tailor responses and suggestions to better suit your business needs.
• Support and Communication: To provide customer support, respond to inquiries, and communicate with you about updates, features, and promotions.
• Compliance and Security: To comply with legal obligations, enforce our policies, and protect the security of our users and the App.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

• With Meta Platforms, Inc.: To comply with Meta's policies, we may share certain data as required for the operation of the App within Instagram's ecosystem.
• Service Providers: We may share your information with third-party service providers who assist us in operating the App, such as hosting services, analytics providers, and customer support.
• Legal Compliance: We may disclose your information if required by law, legal process, or governmental request.

4. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. You may request deletion of your data at any time by contacting us.

5. Your Choices and Rights

You have the following rights regarding your personal information:

• Access and Correction: You can access and update your personal information by contacting us.
• Data Deletion: You may request the deletion of your information from our systems.
• Opt-Out: You may opt out of certain data collection practices by adjusting your settings or contacting us.

6. Security

We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Children’s Privacy

Our App is not intended for use by individuals under the age of 18. We do not knowingly collect or store personal information from individuals under 18.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the App after changes are made indicates your acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: info@synthexailabs.com